PRICES/PAYMENTS/BOOKINGS

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SERVICE     AREAS

CLEANERS

GENERAL

FEEDBACK

SUPPLIES

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What are your prices like?

We are currently offering an introductory price of $35/hour for light to regular cleaning. The duties performed are found on our 'Services" page.

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$50/hour for deep cleaning which is regular to heavy duty cleaning, one-time, move-in/move-out and air b'n'b cleaning requests. The duties performed are described on our "Services" page.

We send a standard of two to three cleaners for deep cleans. Additional cleaners are an extra $35/hour. Please make this request at the time of your booking.

​We also offer add-on services in addition to our cleaning services. All of our add-on services include packing, assembling and organization help that start from $35/hour. We do not supply any tools needed for these services.

Lastly, our specialty service of Interior Design is a stand alone feature that makes our cleaning company unique to others on the market. We are currently offering an introductory price of $35/hour for this specialty service. Please refer to the Testimonial/Gallery page for a sneak peek of our previous work.

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Please do not hesitate to call 647-247-4244 or email cleaningtakeover@gmail.com if you have any further questions.

What is your maid service?
This service currently offers the opportunity for our client to have their service appointments booked in advance, on a set schedule utilizing the same maid and/or butler of their choosing. The cost of this service is $35/hour for one person to clean, make beds and do laundry on a daily, weekly or bi-weekly basis. They can and will perform the duties described under our regular residential cleaning service as per your request. Please give us a call at 647-247-4244 for any further details.

How much does a larger home cost per hour?
​​Our hourly rate is standard for all home sizes. Depending on the size of your dwelling, the total cost of service might be more or less in comparison to other homes. This is because the time it takes to clean a home/office is individual to itself. It all depends on how much furniture there is to dust, obstacles to clean around and/or more or less rooms to cater to etc. For details on larger homes or anything unmentioned in the description of your service of interest, please email us or call us.

What forms of payment do you accept?
We accept most forms of payment including but not limited to Credit Card, PayPal and cash. Visit the "Contact" page to see if we offer your method of payment.

Do I need to make a deposit to reserve my service request?
A non-refundable deposit of 50% is required in order to secure any one of our services. There is a 4 hour minimum per service visit.

How do I make a deposit to reserve my appointment?
Securing a deposit with us is based on your customized quote and location. You may do so with our buy now cart on the "Contact" page. If you have any questions that cannot be answered here in the FAQ section, simply give us a call or email cleaningtakeover@gmail.com.

Transaction processing
Before we schedule your next cleaning, we require a 50% deposit. Because there is a four hour minimum, your deposit must be equal to or greater than the hourly rate. If depositing a greater amount, the difference will be credited to your final bill.

To make a deposit, visit our "contact" page and select your service option at the bottom of the page inside the BUY NOW cart. This is a secure terminal provided by PayPal that will take you to another page to check out. Once on the checkout page, you can enter your card details and edit the amount you'd like to deposit by changing the 'quantity'.

Can I book multiple appointments at the same time?
Yes. You are more than welcome to book more than one appointment at the time of submitting your service request. Doing so will give you a greater discount. Ask about our bundles packages to learn more about the different ways you can save!​​

Same-day bookings
Unfortunately, we cannot accommodate same day bookings because 24 hour notice is required to schedule a cleaning.

How many cleaners will preform the job?
We always work in teams in order to get the job done sooner. We send a standard of two people for regular cleaning requests. We send three people for deep cleaning and one person for the add-on services. If you require an extra person, the cost to do so is an additional $35/hour. 

Should I tip the cleaner once the job is completed?
Tipping is completely your choice. I'm sure your cleaner would greatly appreciate it, but it is recommended based solely on your discretion.

What if I cannot provide keys and/or access to my dwelling in order for the cleaner to get inside?​
We recommend providing access to your dwelling the best way you can. There are multiple options in doing so i.e, leaving the keys inside a lock box and giving us the access code to unlock the box, leaving it with a roommate, neighbor or friend that lives close by and can meet with the cleaner at your doorstep the day of your booking. If we are unable to gain access to your dwelling to complete your requests, you will lose your 50% deposit.

Communicating with cleaners:
If there are any details necessary for the cleaner to know, simply email or call us and we will pass on the information or connect you through conference calling.

​Do you supply the cleaning tools required on the job?

For hygienic purposes, clients must provide their own cleaning supplies; otherwise a product fee of $50 will be added to the cost of the service. Click here for our recommended all natural product ideas.

Is there a recommended list of cleaning products and tools that I can purchase before hand?
Yes there is. Simply mention in your request for our service that you would like to purchase the products and tools required before we send our professional cleaners to clean your home. You may also check out our recommended all natural cleaning products here.

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What exact areas do you service?

​We currently only service The City Of Toronto. However, exceptions can be made to service the surrounding areas within the GTA. With this exception, a travel fee will be charged in addition to the non-refundable deposit of 50% and is required at the time of submitting the deposit. The travel fee will be calculated by the distance from the border of Toronto. If there are any further questions for clarification, please do not hesitate to give us a call.

I have pet and/or seasonal allergies. Should I be concerned about having a reaction after your visit?
We have requests from pet owners and service residential/commercial space that may or may not contain materials that could trigger allergic reactions. If you have allergy concerns, it is your responsibility to make us aware of any concerns you may have. Email or call us to let us know your condition.

Are there incentives for referring someone to your services?

Absolutely, we offer 5% off per referral. Simply submit the name of the person with your referral inquiry and we'll apply it to your next cleaning request.

Satisfaction guarantee
If you are unsatisfied about the job performed, simply let us know and we will send a cleaner to rectify the issue free of charge.

Change cleaning schedule
For any rescheduling or cancellation needs, give us a shout by email or phone and we will do our best to accommodate your chosen date and time. Please note however that, cancellations are subject to a forfeit of your 50% deposit if made within 48 hours of your scheduled cleaning.

Commitments/Contracts
There aren't any commitments to our services until you pay a deposit of 50% for your service. Even afterwards, you may cancel if wish, but upon doing so you forfeit your deposit if notice is not given 48 hours prior to the date of your scheduled cleaning. 

A contract is only required when requesting our MAID SERVICES. This simply states client information, the cleaners' duties and dates and times of when the service will be performed.


Gift cards
-Coming soon

How do I leave my feedback?

You can tell us about your experience with us by calling 647-247-4244. emailing us at cleaningtakeover@gmail.com or simply filling out the form on the "Testimonials/Gallery page", here on our website. We'll be happy to hear what you have to say.​